Operations Manager - Luxury Fashion Brand

Mode Search are partnering with a globally recognised luxury fashion house in their search for a Store Operations Manager to join their Harrods concession.

This is a key leadership role responsible for driving operational excellence across a high-profile luxury retail environment. Reporting directly to the Store Director, the successful candidate will oversee the smooth running of daily operations, ensuring best-in-class standards across stock management, systems, facilities, client experience, and internal processes.

The position manages an operations team of 15, including 5 direct reports, and requires a highly organised, solutions-driven leader with strong stakeholder management skills and experience gained within large-scale retail businesses.

The Role

• Oversee all daily store operations to ensure operational efficiency and support commercial performance
• Lead stock control, replenishment, and inventory accuracy across the concession
• Ensure exceptional standards across facilities, maintenance, supplies, and operational readiness
• Monitor till operations, cash handling procedures, and expense management to support profitability
• Act as the key referent for operational processes, compliance, systems, and internal controls
• Lead implementation and integration of new systems, tools, and operational projects
• Support the client experience by ensuring smooth client flow and operational excellence on the shop floor
• Partner closely with the Store Director and wider management team to drive operational improvements
• Recruit, onboard, mentor, and develop operational team members
• Build strong collaborative relationships with business partners and cross-functional stakeholders

Requirements

• Strong operations background gained within large-scale retail or luxury environments
• Proven experience leading operational teams within fast-paced businesses
• Excellent communication and stakeholder management skills
• Ability to build strong working relationships across departments and leadership teams
• Strong organisational skills with a proactive and solutions-focused mindset
• Driven to deliver excellence at all times with high attention to detail
• Experience across stock operations, internal controls, systems, and retail processes preferred