Job Description
Experienced Waiter / Waitress – Luxury Hospitality Environment
About the Role
We are seeking an experienced and highly professional Waiter / Waitress to join a prestigious luxury hospitality venue in London.
This role is ideally suited to an individual who is passionate about delivering exceptional guest experiences and understands the importance of personalised, attentive service within a premium hospitality environment. The successful candidate will be confident engaging with discerning international guests, anticipating their needs, and creating a welcoming atmosphere that encourages repeat visits and long-term guest relationships.
This is an exciting opportunity to join a premium hospitality brand at a pivotal stage of growth. With an expanding presence in London and ambitious international expansion plans, the business offers excellent opportunities for career progression and professional development for individuals committed to hospitality excellence.
The ideal candidate will have a proven background in luxury hospitality, fine dining, five-star hotels, premium cafés, or exclusive guest-facing environments and will take pride in delivering a seamless and memorable guest experience
Key Responsibilities
- Provide exceptional table service in line with luxury hospitality standards
- Welcome and engage guests in a warm, professional, and personable manner
- Develop strong relationships with regular guests and provide a highly personalised service experience
- Present menus, explain dishes and beverages, and confidently make recommendations
- Accurately take food and beverage orders and ensure timely service
- Anticipate guest needs and proactively respond to requests
- Maintain a thorough understanding of menu offerings, ingredients, and daily specials
- Ensure tables and guest areas are maintained to the highest standards of cleanliness and presentation
- Coordinate effectively with kitchen and front-of-house teams to deliver a seamless guest experience
- Handle guest feedback and requests professionally and efficiently
- Support the wider team in achieving exceptional service standards throughout the venue
Candidate Requirements
- Minimum 5–7 years' experience in a waiter/waitress position within luxury hospitality, five-star hotels, fine dining restaurants, premium lounges, or similar high-end environments
- Proven track record of delivering exceptional customer service
- Experience serving discerning and international clientele
- Excellent communication and interpersonal skills
- Strong food and beverage knowledge
- Professional and polished appearance
- Ability to remain calm, organised, and attentive during busy service periods
- Strong attention to detail and commitment to excellence
- Fluent English is essential; additional languages would be advantageous
- Right to work in the United Kingdom
Personal Attributes
- Naturally hospitable and guest-focused
- Professional, confident, and approachable
- Passionate about luxury service and creating memorable guest experiences
- Hardworking, reliable, and self-motivated
- Excellent relationship-building skills
- Positive attitude and strong team player
- Able to maintain the highest standards of professionalism and presentation at all times
What We Offer
- Opportunity to work within a prestigious luxury hospitality environment
- Career progression opportunities within a rapidly expanding international business
- Ongoing training and professional development
- Exposure to world-class hospitality and service standards
- Supportive and collaborative working environment.